Shipping info & FAQs

Shipping updated 01/02/24

News on International Mail and EMS.
For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about delivery delays of mail items and other matters, please check here.


Answers to your Questions

Do you mail with tracking number?

All items are shipped using registered mail with tracking number.
So packages must be signed for when delivered.  I know it is not the most convenient way to ship but that is the only way to ship with tracking and insurance  from Japan.

On eBay you have (           )  but it isn’t on the site.   Why?

This a very popular question.  Thank you looking at my eBay site (eBay *ahem* powerseller ID japaninmotion)  There are a few reasons,   The most important reason is: time.   I run this site myself and with a full time job / family I just don’t have the time to list everything on both sites.   But if you see something that is on eBay but not listed here please let me know.  I can list it on the site or make other arrangements.


What Shipping Methods Are Available?

Shipping from Japan can be expensive so you have to consider two things:

Do you want speed or save a little money?

I have 3 ways to ship: SAL, Airmail and EMS.   Sorry. I don’t use Surface mail.

The complete list of shipping rates follows.

SAL or Economy Airmail

(takes about 4 to 6 weeks) Shipping times vary from country. 

The recommended method of shipping is Economy Air or SAL (Surface Air Lift), which is handled as surface mail in your home country but uses air transport over water so that your order will reach you in a timely manner.

SAL is not available to all countries.


SAL is limited to 2000 grams/4.5 lbs for most countries.


(Takes 7-10 days) Shipping times vary from country. 

Airmail is available worldwide.


Airmail is is limited to 2000 grams/4.5 lbs for most countries


(Takes 4-7 business days) Shipping times vary from country. 

EMS is obviously the best option for people in a hurry and no weight limit

Do You collect and VAT or tax?

Import duties are not included in the item price or shipping cost. These charges are the buyer’s responsibility. I will not give full refunds for items returned by your post office for either VAT refusal or for returned items not signed for in the specified time given by your post office. Any refunds for these returns will be minus re-shipping back to Japan and a re-shelving fee.

Do you combine shipping?

Yes I do.  Shipping is based on weight.  If the shipping price paid is more than the actual shipping then of course I will refund  extra.   If the actual shipping is more than the shipping paid well…..such is life and I will cover the extra shipping.

I am looking for ( blah blah blah ) can you find it for me?

Maybe. I go out hunting every week so let me know what you are looking for. Please try to be a detailed as you can or email me a photo.  Some items, ex toys, have different variants.


What Payment Methods Are Accepted?

I take Paypal or bank transfers


How do I place an Order?

Just add any item(s) to your cart.  After that just choose how you would like them shipped.  Then fill out the order form and pay for the item.   After you have completed this you are now an official member of Japaninmotion!

Can I Cancel Or Change My Order?

Not a problem.  But it must be done before I send the package out.

Do I need an account to place an order?

Nope.  You are registered for a new account once you have finished the checkout.

How Do I Track My Order?

I send all packages via registered mail thru the Japanese post. You can check the tracking on their English site: here

On the page your tracking number should be typed in the

Confirm delivery status box.

Insert 13-digits tracking number.


Just mail me and I can update you

How Can I Return a Product?

I do take returns but buyer must pay the shipping back to Japan.  After inspection of the product I will refund your payment

If your item has been damaged during transit either refuse delivery or you have to make a claim at your end. Without a damage claim form I cannot take returns on damaged items.

Any unanswered questions? Contact Us